A copy of the written and reasoned decision sent to you by our Complaints Officer.The result of the complaint handling process (analysis and related documents).Your written complaint and all the documents you have sent us.Your complaint will be the subject of a separate file which will include the following elements: within 60 days of receiving all the information necessary to process your complaint. Your complaint will be the subject of an in-depth analysis during which the Complaints Officer will collect the facts specific to your file.įollowing this analysis, you will receive a written and reasoned response within a reasonable period of time, i.e. We will then work with that insurer to resolve your complaint. ![]() We will also advise the insurer concerned if its cooperation is required to resolve your complaint or if it may have consequences for its activities or its relationship with you. In certain situations where additional information is required, we may also send you a request for additional information to which we will ask you to respond within 10 working days, failing which your complaint will be deemed abandoned.
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